Welcome to Technology
Services

Technology Services
manages the university's computer infrastructure, providing
customer-focused delivery of our services to the University of
Southern Nevada students, faculty and staff. Our goal is to provide
quality service to all of our clients while meeting their varied
computer network needs, no matter how complex they may be.
To ensure delivery of our services at a good value, we continuously
monitor our reliability and availability. To make certain we are
serving you, we conduct an annual student survey and encourage your
comments and suggestions to our staff.
Technology
Services Guiding Principles
- Customer Focused:
Focus on customer service above all other priorities. Utilize
customer feedback to develop strategic direction based in part upon
desired new services and feedback on improving existing
services.
- Accessible/Reliable: Require reliability and accessibility
from campus technology systems and services. These values rely upon
each other; you cannot jeopardize reliability for accessibility and
vice versa.
- Innovation: Promote
new and improved ways to solve technology problems without
sacrificing other guiding principles. Think beyond perceived
constraints.
- Value: Implement
new technology services that represent value to our customers as
compared with other peer institutions. Value requires containing
costs while optimizing usefulness.
- Continuous
Improvement: Incorporate metrics to measure performance and verify
effectiveness of technology services. Utilize metrics along with
customer feedback, direct or through surveys, to identify training
and/or resource deficiencies. Incorporate the feedback into the
University of Southern Nevada Institutional Effectiveness
process.
Sincerely,
Raymond Perez
Vice President of Technology Services